Terms and Conditions

Pharmed.com.sg

Terms and Conditions

Last updated: April 2025

Welcome to PHarMed! These Terms and Conditions (“Terms”) govern your use of and purchases made from our eCommerce store, www.pharmed.com.sg (the “Website”), owned and operated by PHarMed Import & Export Pte Ltd (“we,” “us,” or “our”).

By accessing our Website and/or placing an order, you agree to be bound by the following Terms.

  1. Eligibility

You must be at least 18 years old, or have the consent of a parent or guardian, to use this Website and make purchases.

  1. Product Information and Use

We strive to ensure all product descriptions, images, and prices are accurate. However, we do not guarantee that all information is current, complete, or error-free. Due to packaging redesign and product improvements, product images on our website may not reflect exactly on the pack you receive.
Health and wellness products sold on this Website are not intended to diagnose, treat, cure, or prevent any disease. Always read the label and consult your healthcare provider before use.

  1. Orders and Acceptance

All orders are subject to availability and confirmation of the order price. Once you place an order, you will receive an email acknowledging receipt. This email is not an acceptance of your order, but a confirmation that we have received it.

We reserve the right to refuse or cancel an order if:

  • The product is unavailable or discontinued
  • There are errors in pricing or product information
  • Payment authorization fails
  • The order appears fraudulent
  1. Pricing and Payment

All prices are listed in Singapore Dollars (SGD) and inclusive of GST, where applicable.
We accept payment via the payment methods listed at checkout. Your payment must be received in full before your order is processed.

  1. Shipping and Delivery

We offer delivery within Singapore only.

If you have placed an order and indicated an overseas delivery address, we shall refund any payment made after deducting payment transaction fees levied by the payment service provider. Please note that such payment transaction fees are non-refundable.

Delivery times are estimates and may vary due to factors beyond our control.

  1. Returns, Refunds and Exchanges

Due to the nature of health and personal care products, we do not accept returns unless:

  • The item is damaged upon delivery
  • You received the wrong item

Claims must be made within 7 calendar days of receipt of goods. Please email us at orders@pharmed.com.sg with your order number and photos for assessment.

Refunds (if approved) will be processed to your original payment method within 7–14 business days.

On a case-by-case basis, we may facilitate a product exchange if requested, provided the products were not used and retains its original condition. All exchanges must be done in person at our retail store located at 149 Rochor Road #B1-16 Fu Lu Shou Complex Singapore 188425.

  1. Product Safety and Liability

All products are sold with the expectation that the customer will use them responsibly and according to the instructions provided.

We are not responsible for adverse reactions or misuse of our products. Always consult a healthcare professional before starting any supplement or topical regimen.

  1. Intellectual Property

All content on the Website, including logos, images, product information, and text, is the property of PHarMed Import & Export Pte Ltd or its licensors, and protected by copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.

  1. User Accounts

You may be required to register an account to place orders. You are responsible for maintaining the confidentiality of your login details and for all activities under your account.

  1. Limitation of Liability

To the fullest extent permitted by law, PHarMed Import & Export Pte Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this Website or products purchased.

  1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising shall be resolved in the Singapore courts.

  1. Changes to Terms

We reserve the right to amend these Terms at any time without prior notice. Continued use of the Website after changes have been made constitutes your acceptance of the revised Terms.

  1. Contact Us

For any queries regarding these Terms, please contact us at:

PHarMed Import & Export Pte Ltd
Email: enquiries@pharmed.com.sg
Phone: 6337 4855